All Westhill pieces are made to order. Please allow up to 3 weeks for us to make your new piece. Delivery times will then vary based on your location.
Deliveries throughout Australia and New Zealand are complimentary, and will be delivered via Australia Post. International orders over $250 AUD are also complimentary, but international orders under $250 AUD will come with a DHL shipping fee of $30.
An email with tracking information will be sent out when items ship. See FAQ for more information.
If your item was purchased within the last 14 days, we can offer you an exchange or credit note. Please contact Customer Support to initiate the process. Items must be returned in their original condition and packaging: unworn and with no marks or damage.
Return shipping and associated costs are the responsibility of the customer and item(s) must be sent by a trackable method. In the case of an item exchange, Westhill will cover the delivery of the replacement item(s). Note that replacement items will need to be made to order so please allow up to 3 weeks.
Please note that we do not offer refunds for changes of mind. You can read our returns policy in full here.