Every Westhill piece is made to order, by hand, in our Sydney workshop - so production takes 3–4 weeks from the day you order, and we ship as soon as it's ready. It's worth building this into your plans if you're working towards a specific date.

Yes - we'll let you know as your order moves through production, and again with tracking details once it ships. If you haven't heard from us and would like a check-in, email us any time at hello@westhill-store.com.

Not necessarily. Tracking can lag for a few days, particularly for international deliveries. If it's been more than a week without movement, get in touch and we'll look into it for you directly.

Yes, we ship worldwide. Please note that international orders may be subject to import duties and taxes charged by your local customs authority on delivery - these aren't included in your order total or shown at checkout, so it's worth checking your country's import thresholds before you order.

The simplest way is with a complimentary ring sizer - request one here and we'll send it out for you. You can also compare against a ring that already fits well using the size chart on any product page.

Yes, the signet face is designed to scale proportionally with ring size, so the proportions stay balanced whatever size you choose.

Australian ring sizing is the same as UK sizes. If you know your US ring size then simply use the size chart on each product page (next to the size selection) to convert. If you’re not sure, then feel free to order one of our complimentary ring sizers here.

Every ring comes with one complimentary resize. See the Returns & Resizing section below for the full process and turnaround time.

We understand - a lot of our pieces mark exactly these kinds of moments. Let us know your date as soon as you order (or before, at hello@westhill-store.com) and we'll tell you honestly whether it's achievable given our current production queue.

We can't guarantee expedited production on every order, but we'll always do what we can once we know your timeline. The earlier you tell us, the more options we have.

Given our standard 3–4 week production time, plus time to resize if needed, we'd suggest ordering at least 5–6 weeks ahead of the date you need it for. Start earlier than that, with a complimentary Ring Sizer order, if you're not yet sure of your size.

All of our pieces can be personalised with engraving - initials, a date, or a short message inside the band of a ring. It's one of the most popular ways our community make a piece their own. With signet rings, you can also personalise the face of the signet with your initials, a family crest or even a custom artwork. You'll see the options listed on the product page for your chosen piece. Simply reach out if you're looking for something more customised.

Engraving inside the band of a ring is $40 per piece. Personalising the face of a signet is $95 per piece.

We recommend up to 25 characters inside a ring band so keep your message short and personal. Our engraving font for inside the band is clean and clear to read at a small size. For signet faces, our lettering options can be seen on the product page. Reach out if you have something else in mind and we can usually make it work.

Yes, within 48 hours of placing your order. After that, your piece will likely already be in production and we may not be able to make the change - so the sooner you reach out, the better.

Yes - we love custom work. Send us any ideas or reference imagery at hello@westhill-store.com and we'll talk through what's possible.

If you're in Sydney, we allow customers to book in a slot at our Marrickville workshop to take a look at some pieces being made. We can run through your ring sizing and discuss any custom ideas.

Yes - for custom pieces we'll always talk through pricing and, where possible, share a proof before we begin production.

It varies with the complexity of the design, but plan for at least our standard 3–4 week window, and longer for more involved pieces - we'll give you a specific timeline once we've discussed your brief.

All of our jewellery is designed and manufactured here in Sydney to ensure the highest quality products are made using responsibly sourced materials.

All Westhill jewellery is solid gold or silver. We believe in using these high quality metals to create jewellery that should last many lifetimes, avoiding the waste of materials and additional energy in producing replacements. They are repairable and easily recyclable.

Our aim at Westhill is to create timeless pieces, sourced responsibly from the earth for you to wear a lifetime.  We only use nature's finest raw materials that are mostly from recycled sources.

Our gold pieces are solid gold all the way through. Items with just a gold plating fade very quickly, which we believe encourages fast-fashion and a throwaway culture.

Westhill raw materials are of the highest quality and can last many lifetimes when cared for through family generations. The raw materials also have value in themselves, particularly gold, and this value will only increase over time. If one day, you decide that you no longer have need for your Westhill jewellery then it can be 100% recycled and fed back into the system for someone else to enjoy as a completely new piece of jewellery.

We accept returns within 10 business days of delivery for store credit. Since every piece is made to order, we're not able to offer refunds outside of a fault or error on our part.

Yes. Every ring comes with one complimentary resize to go up to 2 sizes up or down.

Around 1–2 weeks once we've received your piece back.

Get in touch within 10 business days of delivery and we'll help arrange an exchange.

Contact us straight away at hello@westhill-store.com with photos if possible - we'll make it right.

Keep it away from harsh chemicals, perfume, and chlorine, store it separately from other jewellery to avoid scratching, and give it an occasional gentle clean with a soft cloth. Head to our Product Care guide for more information.

Yes, get in touch and we can talk through options for a re-polish or clean.

We'd recommend removing a Silver item for swimming, exercise, and household chores involving chemicals, to keep it looking its best for longer.

We sell exclusively through our own website. If you're in Sydney, head to our Ring Consultations page and we can arrange for you to come into our Marrickvlle workshop to check out some pieces, find your fit, and chat through any custom ideas. Otherwise, we have a range of services to make sure that you'll always be happy with your purchase. Send us a message at hello@westhill-store.com and we can guide you through the process.

We don't currently run a formal wholesale programme. Always happy to hear from retailers though - reach out at hello@westhill-store.com to start a conversation.